Return & Refund Policy

All sales are final except as stated below.

Manufacturing Defects Only

If an item arrives with a manufacturing defect (printing error, damaged binding, torn pages) or is not the item you ordered, contact us on WhatsApp within 24 hours of delivery with a photo. We will replace the item. We do not offer cash refunds — defective items are exchanged for the same or equivalent item only.

No Returns for Change of Mind

We do not accept returns or exchanges for change of mind, incorrect size/edition selected by the customer, or after the item has been used, marked, or removed from its original packaging.

Custom Leather Covers & Restoration Services

All custom leather work and restoration services are final upon completion. We inspect and confirm fit/condition with the customer before work begins where possible. No returns or refunds apply once work is completed, except where a clear workmanship defect is reported within 24 hours.

Delivery Issues

We are not responsible for delays caused by courier, weather, or circumstances outside our control. Claims for items lost or damaged in transit must be reported within 24 hours of expected delivery.

How to Request an Exchange

Contact us on WhatsApp at 0789 067932 or email us at Bibleempirekampala@gmail.com with your order details, photo evidence, and reason.